Giving Makes a Difference

Frequently Asked Questions

• What happens to my money when I give to Westover Hills Church?

  Westover Hills Church is accredited by the Evangelical Council for Financial Accountability. That means we adhere to high standards of biblical accountability, board governance, financial transparency, integrity in fundraising, and proper use of charitable resources. Our audited financial statements are freely available to all members, and you are welcome to contact our Business Office with any general questions regarding our financial processes at giving@westoverhills.church.

  To learn more about our standards for financial integrity, visit www.ecfa.org or watch this video.

  ECFA Church Member Video from ECFA on Vimeo.

• Why should I give to Westover Hills Church?

  When you give to Westover Hills Church, God performs the amazing. He multiplies your gifts with the gifts of others and allows our church to do His work here in the local San Antonio community and around the world. Know that we honor your gifts with faithful stewardship, ethical business practices, and full accountability so that the financial integrity of Westover Hills Church is upheld in all we do.

• How do I change my password?

  From the Give page, click the “Forgot Your Password” link located on the bottom of the sign-in page. Once you enter the email address associated with your account, you will receive a link to create a new password. Or try the “Log in with Phone” option. Enter your phone number to unlock your account using a text message sent to your mobile device.

• How do I change my email or mailing address?

  Sign into your account and click the “Your Account” drop-down menu on the upper right. Click “My Profile” and select either “Update Address” or “Update Profile”. Enter the new email, address or other profile information and click “Save Contact Record” at the bottom of the page.

• What’s the most cost-effective method of giving?

  The most cost-effective method of giving to Westover Hills Church is the “Bank Account” or “Debit Card” option. This method has the lowest processing costs which allows us to put more of your gift to work in ministry.

• How do I change/delete my payment method information?

  Sign into your account and click the “Your Account” drop-down menu on the upper right. Click “My Profile” and then scroll down to locate “Payment Methods” under this heading. To change the payment method information, click the “Edit Payment Method” icon (pencil) which is found to the right of the current account number. Click the “Change” button displayed in the upper right of the payment card to edit the card information and then click update to save changes. You can also click the “Add a new payment method” link to add another payment method option to your profile. To delete a payment method, click the “Remove Payment Method” icon (X) which is found to the right of the current payment method. Click “Confirm Removal” to permanently delete payment method.

• How do I request a year-end contribution statement?

  Statements are emailed every year on January 31 so it’s important to keep your email up to date. You can also access a PDF statement through your giving account. Sign into your account here and click the “My Stuff” drop-down menu on the upper left. Click “My Contribution Statement” and then select the Statement Year from the drop-down. Click “Save as PDF” to download a statement. If you have not received a statement by the end of January, please contact Westover Hills Business Office at giving@westoverhills.church.

• How do I edit or stop a recurring gift?

  Sign into your account and click the “Your Account” drop-down menu on the upper right. Click “Recurring Schedules” and then locate the recurring gift under this heading. Click edit and then proceed to change the amount, giving frequency, or fund. To stop a recurring gift, scroll to bottom and select “Cancel Recurring Payment”.

• What do I do if I accidentally gave to the wrong fund or gave an incorrect amount?

  We can help you make sure your gifts are processed to the correct designation. If you need to make a correction to your contribution for any reason, please contact us at giving@westoverhills.church for assistance.

• How do I donate my RMD (Required Minimum Distribution) from my IRA or 401K?

  If you would like more information about RMD contribution, please contact us at giving@westoverhills.church for assistance.